Our sector recovery collection agency tries to recover unpaid monthly dues, agreed settlement and full loan amount (if creditor are approved) from authorized borrowers on behalf of leading banks and funds. Our collection administrator and tele-callers attempt to reach borrowers through in-person visits and telephone. At the same time daily and monthly our company has to update specific report format, debtor's dynamic follow-up activities amount collected and deposited, debtor's dynamic status. Including how many calls and visits were made to each case of an agreed-upon borrower with leading banks and financial institutions with us through approved software like Excel, Dialer, VYMO etc. Calls stored in our organization for quality and analytical purpose to improve our goals through recordable software such as maintaining high quality communications and following up on customers with specific banking patterns. It also tells, where the training is necessary.